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Our Services Terms and Conditions
Contract: By paying your nonrefundable deposit or full payment you are confirming your order to buy our services and acceptance of our terms and conditions.
Orders: A 25% non-refundable deposit is required to secure your booking, and at which point instructors will be secured for your service. Payment in full is required no later than four weeks before your booked service unless otherwise agreed.
Descriptions of services and kit required are clearly shown. Customers are asked to ensure they understand what is included in the stated price for the specific service they are booking. Any accommodation is booked directly by the customer with the accommodation provider & no contract for accommodation or transport exists with Yorkshire Dales Guides Ltd.
Data Protection: Yorkshire Dales Guides Ltd are registered for data protection. We do not pass customers personal details on to third parties.
Cancellation and Alterations: Our aim is to always ensure you get the best possible experience and whenever possible we will try to work with you to overcome any difficulties which arise. These terms and conditions exist to clarify any issues which cannot be easily overcome. The cancellation of a booking by you must be received as written notice or a confirmed email from the person with whom the contract exists. To cover our expenses, the following cancellation charges apply:
More than 4 weeks in advance 50% of the total cost (i.e. your deposit), 4 – 3 weeks 75% of total price
Less than 3 weeks we reserve the right to retain the full price. We will reply by return email or letter which ensures you that we have received your instructions and the above terms can be met. This is important for you, as we can only act on the instructions we receive.
Arrival Time: If you have problems on the day, e.g. running late, illness etc., please call the Yorkshire Dales Guides Ltd office as soon as possible. We reserve the right to cancel the activity if we think your arrival time will be significantly late enough for us not to be able to complete the activity within the allotted time, one hour or more being significant for most activities. You will not be eligible for a refund in those circumstances.
Weather conditions: The activities we offer can take place in most moderate weather conditions, but it must be understood that our services can be affected by adverse weather. In the unlikely event we think the weather or other relevant conditions outside of our control are unsuitable for your activity, we shall make every effort to suggest alternative venues, but we may be left with no choice than to delay or potentially cancel the activity for safety reasons. In these extenuating circumstances where cancellation is outside our control we cannot offer a refund.
Cancellation / Alteration by Yorkshire Dales Guides: In the unlikely event that we have to cancel your activity, due to instructor illness, insufficient numbers or any other factors within our control, apart from
the weather, you can choose to rebook on another date, have a credit voucher which is redeemable for one year or we will refund all monies owed. This cancellation policy does not affect your legal rights — for example, if services are mis-described.
Insurance & Qualifications: Yorkshire Dales Guides Ltd are fully insured in relation to the work and activities we undertake. The details can be view / confirmed at our offices and we are registered to provide activities under the following headings: Caving, Hill Walking & Mountaineering, Abseiling & Rock Climbing by the Adventure Activities Licensing Authority, registration no: R2476. We are also members of the Association of Cave Instructors & Association of Mountaineering Instructors.
Deliberate misuse & neglect, loss or damage of equipment: Any losses or damage caused to equipment by the wilful actions, neglect, loss or damage of an individual will be invoiced to the body or organisation booking activities on that person’s behalf.
To clarify any of these details – contact us: Yorkshire Dales Guides Ltd – Hornby Laithe, Stainforth. Settle. North Yorks. BD24 9PB Tel. 01729 824455 firstname.lastname@example.org
Our preferred method of payment is bank transfer, please contact us at email@example.com to arrange payment.
Information Collection and Use
Yorkshire Dales Guides Ltd is the sole owner of any information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Yorkshire Dales Guides collects information from our users at several different points on our website. Registration In order to use some parts of this website, a user may first complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information and unique identifiers, but encouraged so we can provide a more personalized experience on our site. Order We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Yorkshire Dales Guides use Paypal for payment processing and advise customers to make themselves aware of Paypal terms and conditions. Cookies A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Contests, etc that may periodically take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Log Files We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Yorkshire Dales Guides is registered to provide activities under the following headings: Caving, Hill Walking & Mountaineering, Abseiling,& Rock Climbing. Registration number R2476 identifiable information. Sharing We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. Where we use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Links This web site contains links to other sites. Please be aware that we Yorkshire Dales Guides are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Newsletter If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. Yorkshire Dales Guides use Paypal for payment processing and advise customers to make themselves aware of Paypal terms and conditions. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, accounts or administration) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.